Returns & Exchanges
At Hatje Cantz, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return or exchange your items within 30 days of receipt provided they are in their original condition.
Initiate Your Return
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the completed return form is included inside the box.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a home collection.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing